"I ordered my lift on Thursday and I received it Friday morning at 11:00 am....unpacking was easy and the instructions were also easy...after assembling the lift, I worked on 2 bikes and realized how did I survive without this.....by far a great deal. I did my home work on lifts and bang for the buck you can NOT go wrong on this. And Clark in sales .....sorry for all the questions, but top notch answers. I will be buying more equipment from these fine folks....Thank you!" Dutch's Kustoms also posted a great pic of a 1999 FLHTC getting some work done on the lift. Dutch's performed an especially kind service on this bike - they lowered the ride height 2" to accommodate the bike owner who has a health issue with his legs. So, now it is now easier for him to get on and off the bike.